VIA Employment Job Summary
 
Job Summary
Job Title:   MANAGER OF CUSTOMER INFORMATION

Starting Salary:   $6,318 - $10,993 per month

Job Description:   Responsible for instituting and maintaining ongoing customer services for VIA Customers, potential customers, and public to include: managing staffing requirements for call center and off-site ticket windows; ensuring that timely and accurate customer information is available through customer channels; administration of VIA’s fare and customer ID programs; managing direct sale of fare media at ticket windows and payment systems; ensuring that customer facing technology systems are functioning properly; routinely reviews statistics and trend analysis of call center operations; manages supervisory staff to improve and enhance the customer experience; ensures all customer concerns are routed to the proper department for analysis, response, and recommendations are made to improve the customer’s interface with the agency and enhance VIA’s imagine in the community.

Education and Experience:   Minimum of a Bachelor's college degree in Business Administration, Marketing, Communications or related degree and at least five (5) years of applicable professional experience in managing and/or supervising a customer call center of 15 or more employees, data development and analysis, and reporting of customer service and workforce oversight, and working with the public or an equivalent combination.

  



VIA Metropolitan Transit is an Equal Opportunity/Affirmative Action Employer.
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