Job Title:   LEAD SUPERVISOR OF CUSTOMER INFORMATION

Starting Salary:   $4,345 - $7,285 per month

Job Description:   Organizes and directs the day-to-day activities related to the operations of the call center and other departmental duties. Responsible for managing, training, and guiding the Call Center in performing their duties. Recommends a plan of action to improve performance when necessary. Counsels individual Call Center staff regarding policy violations and performance issues as warranted. Provides support, reports and resolves concerns and complaints. Monitors Call Center performance and analyzes reports to solve issues and introduce strategies for call center productivity. Develops schedules to ensure adequate staffing levels. Establishes key performance indicators to monitor call center efficiencies.

Education and Experience:   High school diploma or equivalent; plus two years additional applicable business school, college, or trades training courses and three or more years of directly applicable experience in supervising a customer call center, data entry, developing departmental analysis and reporting, customer service and workforce oversight: or an acceptable combination thereof.