Job Title:   PARA TRANSPORTATION ADMINISTRATOR

Starting Salary:   $5,759 - $10,034 per month

Job Description:   Works directly with the Manager of Paratransit Operations and in close cooperation with the Paratransit Operations Administrator to ensure the provision of safe, dependable, and costeffective paratransit service. Responsible for, and supervises, the activities of Scheduling, Reservations and Dispatch personnel. Review and revise Standard Operating Procedures for Scheduling, Reservations and Dispatch group. Works directly with the Technology and Information (TI) Department and external entities to ensure the reliable and consistent function of paratransit scheduling hardware/software and communication systems. Works directly with Contractor Providers to ensure compliance of ADA, Will-Call and Subsidy services. Oversees the investigation of and response to operational suggestions and complaints from Paratransit Operators, paratransit customers and the general public. Supervise the Paratransit Customer Care Representative to ensure Customer Assistance Forms (CAF) are properly research and closed in a timely manner. Prepares daily and monthly statistical reports for Key Performance Indicators (KPI) of VIAtrans service. Coordinates within VIA and with the public at various organizational levels in support of VIA goals and policies and to ensure compliance with Americans with Disabilities Act (ADA) requirements. Directs all paratransit activities at the Transguide site in the absence of the Manager of Paratransit Operations.

Education and Experience:   Bachelor’s Degrees in Business Administration, Transportation, or related field and at least five (5) years of Paratransit technical and operating experience, or an equivalent combination of education, training, and experience.

 Closing Date:  06/01/2022